The actual impact of four- and five-star reviews on Amazon and other retailers’ websites is a matter of ongoing debate, but their perceived importance is not.
Which explains why, if those reviews aren’t accumulating on their own, there’s a quick fix–as long as you’re willing to hold your nose and open your wallet. Throw a virtual rock these days, and you’ll probably hit a service that, for as little as five dollars, will create a glowing review of your product and post it online–even if the reviewer has never used or even looked at your product.
Authors are as vulnerable to the lure of the quick publicity fix as anyone else (perhaps even more so, given the crowded book marketplace and the struggle for discoverability). One of the most infamous examples of book boosting by dubious means is self-publishing superstar John Locke, who, as one of his publicity strategies, bought hundreds of book reviews from a service called GettingBookReviews.com. And Locke wasn’t the only one. According to the New York Times, GettingBookReviews sold over 4,500 reviews in its relatively short career.
Now Amazon is taking more direct action. Last week, it filed suit against three websites it accuses of selling fake reviews. According to The Seattle Times,
The suit, filed Wednesday in King County Superior Court, accuses Jay Gentile of California and websites that operate as buyamazonreviews.com and buyazonreviews.com, among others, of trademark infringement, false advertising and violations of the Anticybersquatting Consumer Protection Act and the Washington Consumer Protection Act.
Additional websites named are bayreviews.net and buyreviewsnow.com. As of this writing, only buyamazonreviews.com and buyazonreviews.com are still online.
From the full complaint, which can be seen here:
A very small minority of sellers an d manufacturers attempts to gain unfair competitive advantages by creating false, misleading, and inauthentic customer reviews for their products on Amazon.com. While small in number, these reviews threaten to undermine the trust that customers, and the vast majority of sellers and manufacturers, place in Amazon, thereby tarnishing Amazon’s brand. Amazon strictly prohibits any attempt to manipulate customer reviews and actively polices its website to remove false, misleading, and inauthentic reviews. Despite substantial efforts to stamp out the practice, an unhealthy ecosystem is developing outside of Amazon to supply inauthentic reviews. Defendants’ businesses consist entirely of selling such reviews….
Defendants are misleading Amazon’s customers and tarnishing Amazon’s brand for their own profit and the profit of a handful of dishonest sellers and manufacturers. Amazon is bringing this action to protect its customers from this misconduct, by stopping Defendants and disrupting the marketplace in which they participate.
Amazon is asking that defendants be ordered to hand over their profits, pay damages and attorneys’ fees, and cease using Amazon’s trademarks and services. It’s also asking that they be required to “Provide information sufficient to identify each Amazon review created in exchange for payment, and the accounts and persons who paid for and created such reviews.” Not good news, if you ever used one of these services.
I’ll be following this case as it unfolds. Regardless of the outcome, it will be interesting to see whether it has a chilling effect on the business of selling fake reviews.
(Of course, you don’t have to pay someone else to create fake reviews for you. If you’re enterprising, unscrupulous, and willing to invest a lot of time in self-aggrandizement, you can do it all on your own.)